Shall I laugh or cry – Hertz
Filed under: Uncategorized
I’m not sure if I should laugh or cry with Hertz. I’m trying to organise a car rental. Firstly it offers me online, 25% off because I’m booking more than 60 days in advance. I go through all the form filling online, to be told that I don’t meet the criteria. I’m not sure what that criteria is but I think it involves having a speech impediment. I have called the phone number and spoken to a voice regognition piece of rubbish, I mean software.
“Which town or city are you wishing to contact?”
“Birmingham Airport.”
“You have selected, London city airport. Pause. I’m sorry, Pause….”
Basically the software isn’t working, there are huge pauses and it doesn’t understand anything I’m saying. Tried to go back to the website for support and it suddenly sprung into Spanish.
Think I may just swim to the UK instead.
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