Is this fair?
Filed under: Uncategorized
We have just booked a 14 day stay in an apartment in Marbella. The price was in sterling, the lady wanted it in euros and we paid a few weeks ago 50% of the rental price.
This week we went to pay the final 50%. The exchange rate has moved so she’s asked us for more money for the final 50% which is fine, but also is charging us extra now on the previous 50% which has already been paid. Is this fair? She says if we don’t like it then she’ll refund our money.
It took her ages to finally send us confirmation that we had paid in the first place. She made it sound like we were being difficult asking her to confirm payment. She’s advertised the apartment has full SKY and it only has 3 channels and wouldn’t let us pop around when the cleaner was there just to check it ( rented for my father in law to stay in during June, much needed holiday following a bereavement.) We want it to be perfect but we are now having the wobblies over this woman, advertising on holiday rentals as she really doesn’t seem to care at all. She’s also asked for a cheque for breakages saying she’ll tear it up if all is ok. Well, I’d rather have it posted back to me so that I know she can never cash it.
I bend over backwards to help people that want to rent our apartment, I want them to have a good holiday and if I feel the apartment isn’t right for them, then I tell them straight. I confirm payment as soon as it comes in and would never back charge someone’s deposit in euros or pounds because of a negative currency exchange.
Frankly we’d rather tell this woman where to go, but since there is only one property front line Marbella in the right location for my elderly father in law we don’t have a lot of choice and I’m not sure how long we’d have to wait for this woman to refund us our money either, if ever and what bank charges she would put through.
She’s Irish and probably has a bad temper, has eaten too many potatoes and has red hair. ( 46% of Irish people are thought to carry the red hair recessive gene.) So there you go……you learn something even from reading my rant, I mean blog….
12.18am and I’m heading to bed before being crotchety kills me. God help husband tonight if I hear a single snore I’m getting my….crocheting needles out.
No, I just made that up….
Comments
2 Comments on Is this fair?
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Anonymous on
Thu, 3rd Jun 2010 6:42 am
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Craig edmonds on
Thu, 3rd Jun 2010 9:20 am
This is terrible and gives a really bad name to Marbella and those renting out property here in Spain – I know how hard you work to make sure everything is done correctly. E-mail me a copy of the Rental Agreement and I will have a look. I think you must denounce this propety owner to the consumers department in Marbella.
I would also contact Holiday Rentals and let them know of your dispute – as she might have done this before.
I have several Irish clients arriving this year who are paying in Euros and I would not dream of changing the price once it has been agreed and deposit paid.
I think it’s disgraceful. I would complain to the consumers department in the town hall in orange square in Marbella.
Regardrless of whether she wants to refund the money or not, obviously this transaction borders on fraudulent and should be reported.
I am sorry to hear that you are such trouble, it does taint Marbella with a brush of doubt.
I hope you get the issue sorted.
Craig Edmonds
Marbella Guide
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